Refunds & Cancellation

This policy explains when and how ReelPay, operated by Plintho Digital LLP, processes refunds and cancellations for creator campaigns.

1. Business campaign payments

• Before campaign goes Live: full refund minus payment processing costs (if any) is available on written request within 48 hours of the payment.
• After campaign goes Live: the platform / service fee is non-refundable. Any unused portion of the creator payout pool (from empty slots, disqualified creators, or fewer views than the payable cap) is either:
  • refunded to the business within 10 working days of the payout date; or
  • held as adjustment credit for the business's next campaign, at the business's written option.
• Campaign cancelled by ReelPay (for policy, legal, or operational reasons): full refund of the untouched portion of the budget.

2. Creator payouts

• Payouts are one-way transfers to creators. Once a payout is processed and marked Paid with a valid transaction reference, it is final.
• If a payout was made in error (wrong creator, wrong amount), ReelPay may reverse or adjust it after written notice to the creator.

3. Disputed views or payouts

If a creator or business disputes verified view counts or payout math, they must write to hello@reelpay.in within 7 days of the payout date. ReelPay will re-review manually and its decision, taken in good faith, is final.

4. How to request a refund

• Email hello@reelpay.in from the same email address on record.
• Include the campaign name, business name, amount, and reason.
• Refunds are processed to the original payment method within 10 working days of approval.

5. Non-refundable items

• The platform / service fee once a campaign has gone Live.
• Payouts already disbursed to creators.
• Costs incurred by third-party providers on your behalf (e.g. shipping of promotional products).

6. Contact

For refund requests: hello@reelpay.in. Registered: Plintho Digital LLP, Trivandrum, Kerala, India.